· HELP_CENTER
How can we help?
We're still building out the help centre. For anything not answered here, email support@truestake.io — you'll hear back within one business day.
BILLING
Billing and renewal
How TrueStake billing works, what your subscription covers, and how to manage or cancel your plan.
TAX
Handing your TrueStake data to your CPA
A step-by-step guide to sharing your Tax Report with your accountant, including what questions they'll ask and how to answer them.
SUPPORT
Requesting data corrections and disputing receipts
How to flag a receipt you believe is incorrect, what happens after you report it, and how long corrections take.
CONCEPTS
What is the Freshness Stamp?
The Freshness Stamp shows the last date your receipts were reconciled. Here's what it means and when to worry about a stale stamp.
ONBOARDING
Getting started with TrueStake
What TrueStake is, how to connect your validators, and what to expect from your first reconciliation.
TAX
How to use your TrueStake Tax Report
What's in your Tax Report export, how to hand it to your CPA, and what questions to expect from them.
SECURITY
Your keys never leave the chain — TrueStake's security model
TrueStake reads on-chain data only. No private keys, no exchange API keys, no custody. Here's exactly what data TrueStake accesses.
ONBOARDING
Setting up TrueStake for SaaS-managed validators
If a provider like Allnodes, Stakefish, or Kiln operates your validators, here's how TrueStake ingests your data.
CONCEPTS
Understanding Chain Derived receipts
How TrueStake sources, verifies, and reconciles Chain Derived receipts from your own Ethereum node data.
CONCEPTS
Understanding MEV rewards in your dashboard
What MEV-Boost relay payments are, how TrueStake records them, and how they appear in your income and tax report.
ONBOARDING
What if my validators still have 0x00 (BLS) withdrawal credentials?
What 0x00 credentials mean, how to upgrade to 0x01, and how TrueStake handles validators that haven't been upgraded yet.
CONCEPTS
What is audit grade and why does it matter?
Chain Derived, Oracle Derived, and Best-Effort — what each grade means and why it matters for your tax records.
ONBOARDING
How TrueStake discovers your withdrawal addresses
How TrueStake finds and links your 0x01/0x02 withdrawal addresses to your validators during onboarding.
DIDN'T FIND WHAT YOU NEED?
Email support@truestake.io. Include your validator pubkey prefix and the date range in question — it helps us investigate faster. Response time: 1 business day (4 business hours during tax season, January–April).